Center Community Assistant - Gina Gibney Dance, Inc.
GINA GIBNEY DANCE, INC CENTER COMMUNITY ASSISTANT
JOB DESCRIPTION – APRIL 2019 The mission of Gibney is to tap into the vast potential of movement, creativity and performance to effect social change and personal transformation. Gibney’s vision is to deploy resources and bring together disparate communities to ignite a cultural renaissance that has ripple effects far beyond the studio and stage.
Gibney values: • Respect–we are inclusive, courteous, and thoughtful • Advocacy–we are supportive, principled, and catalytic • Responsibility–we are collaborative, responsive, and empowering • Action–we are resourceful, proactive,and entrepreneurial These values are intrinsic to Gibney and guide how we work together and interact with our core audiences.
Summary Statement: The Center Community Assistant (CCA) works to advance Gibney and the Center Intern/Center Fellow program as part of a coordinated team. The CCA reports jointly to the Center Community Manager (CCM) and the Director of Operations & Facilities (DO).
RESPONSIBILITIES OVERVIEW Gibney strives to be the premiere creative hub for the dance community. The CCA takes a leadership role to ensure the impeccable management and operation of the Center.
CUSTOMER CARE • Greet guests at the Center in a warm, enthusiastic, and helpful manner • Be aware at all times of what is happening in the studios • Process transactions in MindBody • Respond to phone and in-person requests and inquiries • Work as a team with the Center Interns/Fellows to provide outstanding customer service • Clearly communicate and enforce studio rules and rental policies: be firm but fair • Provide answers for anticipated questions for customers and visitors • Be responsive and proactive in meeting customer’s needs • Accommodate the creative needs of clients through operational solutions that safeguard and protect the space
ASSIST WITH THE OVERSIGHT OF THE CENTER INTERNS AND CENTER FELLOWS • Assist the DO and CCM in the day-to-day management of Center Interns • Serve as a liaison between CI/CFs and staff • Be knowledgeable of all policies and protocol at both Centers • Assist with workflow and client processing • Supervise CI/CF to reduce errors, clarify procedures and assist with preventative interventions • Inform CI/CF of organizational policy updates • Assist in interviewing prospective interns • Lead incoming Interns in Salesforce and 890 Nightly Operations training • Assist in tracking Work Study shifts and assign necessary class credits
FACILITIES MANAGEMENT AND GENERAL ADMINISTRAION
Assist the Director of Operations, Senior Training Managers, and Rentals Manager in maintaining the smooth operation of the Center
Help to enforce policies and practices that ensure the highest levels of safety, cleanliness, and order in the Center
Assist with the facility operations and maintenance
Implement maintenance of checklists
Ensure standard inventory of products, equipment and supplies
Conduct rounds and routines at specified intervals
Respond to phone or in-persons space rental requests
Manage data entry
Process Rental and Class bookings and payments
Complete daily administrative tasks
OTHER QUALIFICATIONS • Associate's or bachelor's degree in a related field • One or more years of related experience, preferably with arts organizations • Knowledge of, and strong interest in, the performing arts, social justice, and Gibney’s mission • Superior verbal and written communications skills • Strong attention to detail • Ability to work independently within a team environment • Excellent interpersonal skills and professional demeanor • Ability to work in a fast-paced environment • Proficiency in Microsoft Office and database management experienceֿ (Salesforce/PatronManager preferred).
APPLICATION INSTRUCTIONS Posting Date: April 5, 2019 Deadline for submissions is April 19, 2019, however prompt submission is strongly encouraged. To be considered for the position, please email the items below in one PDF-formatted file with your name as the filename to position@gibneydance.org. Include “Center Community Assistant” as the email’s subject line.
Submissions must include: • A substantive cover letter including the following information: where you saw this listing, your interest in the position and the organization, evidence of the required experience (as outlined in the job description under “Qualifications and Experience”), and the date you are available to start • A résumé outlining your educational and professional experience and salary history
All expressions of interest and conversations will be held in the strictest confidence; references will not be contacted without the candidate’s permission. Incomplete submissions will not be considered nor will submissions sent via postal mail or fax. No calls please.
Prospective applicants are strongly encouraged to review our website at www.gibneydance.org before submitting materials for consideration. Gibney will not consider submissions from applicants that do not have the required experience. Gibney will not consider submissions through employment agencies or online services.